At Mr Flood we know your wet carpet or flood damage is an urgent emergency. Our priority is to repair and restore your home or office to its fully functional state in the shortest amount of time possible. That’s why Mr Flood offers you our dedicated 24/7 365 day year service, with our highly trained staff ready to attend to your needs every minute of every day. Just call us on 1300 673 566.

Proper and thorough flood restoration requires a scientific method using a 2-stage process that utilises a combination of water extraction and then air movers with dehumidification to completely dry an area back to its pre-existing condition.

Throughout the entire procedure our trained Mr Flood technicians will oversee the entire flood restoration process for you, and will guide you through all the aspects involved from the very first phone contact. Our technicians will also liaise with building managers, strata managers, estate agents, landlords and tenants, as well as other additional professionals who may be involved in the flood restoration process.

In this way we can ensure that this difficult event is handled in a controlled and professional manner so you can rest assured that your home or business will be back to normal as soon as possible.

Coming home or to work to find that a storm, burst pipe or blown hot water service has flooded your home or office can be intimidating. From wet carpets to flood damage to the floors and building structure, the cleanup and repair work that you might see in front of you can seem overwhelming. There’s also the immediate emergency that wet carpets and underlay can smell, making the building uncomfortable to live in for the short term.

We are specialists in water damage remediation, carpet restoration, wet carpet drying, and structural drying and even offer genuine 24/7 and 365 day a year service, providing obligation free on-site cost estimates to help give you piece of mind. We even offer free advice on the phone about how to deal with flood restoration, wet carpets and any other type of water damage remediation during the initial contact call.

We provide a fast and efficient service, designed to get the water damaged area back in working order as quickly as possible. In fact, with our service the affected areas can often be usable almost immediately. After the immediate emergency water damage remediation, we’ll also leave our professional dryers and dehumidifiers on site to complete the flood restoration process fully. This process ensures that all residual moisture is removed from the air, flooring, and surrounding structures, as well as the wet carpet and underlay.

We care about transparency, and provide our customers with detailed invoices following the completion of the job so that they know exactly what work we’ve done. We also have experts on hand who can assist you with filling out your insurance claims form and making a claim for the damages to the company. In most cases people with home and contents insurance will be covered for all of the flood damage restoration costs. We can give you advice about this over the phone and will work with your insurance company to process your claim.

Ascertaining who is legally responsible to pay for flood damage restoration is sometimes a complex issue. Mr Flood deals with this situation every single day, so we are very familiar with where you stand legally in regards to who is responsible for payment.

Visit the YOUR SITUATION page for advice on who is responsible for paying for the restoration. If you are a home owner, renter, business, strata or real estate agency, be sure to visit the pages below for further information.