What to do in the event of a flood


It happens from time to time; you head out for the day and everything is normal. You come home, open the door, and are met with a small wave of water lapping your feet after a burst pipe has flooded the home

Before calling a water cleanup company such as Mr. Flood, there is a process that you should immediately follow, in order to prevent any further damage, and have all the information that you’ll need so we can help you quickly and efficiently.

  • Turn off the water supply to the home

Before you do anything else, turn off the supply of water to the home, so as to prevent any further flooding of it. It is a good idea to be aware where the water mains for the home or apartment is, so if you move into a new property, be sure to familiarise yourself with it immediately, so that in the event of a disaster such as this you can immediately turn the supply off.

  • Check for any potential damage to the electricity wires

It goes without saying that water damage to the home’s power supply can be deadly. Do an eyeball scan of the affected area, and see whether there is any areas of potential damage to any of the power outlets or lighting. If you suspect there might be a problem, don’t test it yourself! Make a note of it, and contact an electrician at the earliest opportunity.

  • Take comprehensive photos of any obvious damage

Before you start the flood repair process, it is a good idea to properly assess and chronicle any damage. Go through all the affected areas on the property, and take detailed photos of the impact that the water has had. Make sure the area is well lit when you do so, because the primary purpose of these photos will be to demonstrate to your insurance company what needs to be repaired or replaced, and they will need to see indisputable proof of any damage.

Make sure you also take photos of any areas of potential damage. Once the flood restoration process begins you might discover warping, mould, or other problems that aren’t initially obvious to the eye. As a rule of thumb take more photos than you could possibly need, and chronicle everything.

  • Call Mr. Flood, but do not touch anything

While you wait for the hour or so that that it takes for us to come out to you (at most), to start the flood restoration process, please do not touch anything that isn’t urgent to move immediately! As part of our service we will assess and further confirm damage for you to use as supporting evidence with your insurer. Once we arrive on site we will also assist in moving property safely to prevent further damage.

2016-01-21T08:51:44+00:00 January 19th, 2016|