If the water is sewerage or otherwise contaminated

you suspect that the flood damage contains sewerage or other contaminated water sources evacuate the area immediately, as it poses an immediate health risk to anyone who enters the area. Wait until Mr Flood technicians arrive on site and assess the damage in proper protective clothing. Also, foot traffic through contaminated areas spreads this to other areas that will also then need to be restored. In most cases any porous material that is exposed to sewerage or otherwise contaminated flood water will need to be disposed of and replaced.

Consider alternate short term living arrangements

In most flooding cases after the water extraction process we will be installing drying equipment on site to provide additional drying to carpets, underlay, sub-floors and walls. While completely safe, this equipment can sometimes be too noisy for people to live with comfortably for a few days. Also, the carpets may be ‘float dried’ which requires rooms to be isolated for access for up to a week in severe cases. You may need to consider alternate arrangement for accommodation until the drying process and water restoration area are 100% completed. This can take from two to seven days depending on the severity of the water damage.

Arrange direct access for Mr Flood technicians

Our technicians will need direct access to the flooded area and will be required to use our extraction machines and carpet drying air movers and dehumidifiers. To assist and make the process as quick as possible you may need to arrange access to car parks and security access to buildings and elevators. Ensure there is a clear pathway directly to the flooded area.

Ventilate flooded areas

If the weather and security permits, open up the flooded area so that the moisture can be allowed to escape to the outside environment. Check drains to ensure they are unblocked. After the water extraction phase of the flood restoration is complete, the drying process will then require evaporation to occur to remove all remaining moisture. If the weather is warm and low in humidity additional ventilation from opening doors and windows will speed up the restoration process. If weather is cold and high in humidity Mr Flood will employ our professional dehumidification equipment to create the correct environment for fast drying.

Move floor level items to a safe, dry location

Water extraction is the first stage of the carpet drying process. For this to work quickly and effectively we need to have access to the entire flooded floor area. If safe to do so, move all floor level furniture, clothing and other personal items to a dry area of the home. If you have stained wood furniture (not laminate) on wet carpet move it somewhere else and/or place plastic between it and the carpet to avoid the wood stain marking the carpet as this cannot be restored.