Step 1: At your door ASAP. Initial inspection and quotation

At Mr. Flood, we service Sydney with the highest standards and ethics in our process. The first key is that we understand that an emergency means that you want action now, not to be sitting around waiting for the cleaners to arrive. Within the Sydney region, in most cases we will be at your door within an hour, and if that is unlikely to happen for any reason, we will remain in contact with you throughout to keep you appraised on what is going on. Once we arrive on the premises, our first job is always to inspect the damage, and provide you with a rough estimate on the cleaning and drying work that might be necessary, as well as the approximate cost to you. The person that you receive at your door will be a fully accredited expert in wet carpet cleaning and disaster management, and will be able to answer any questions that you might have at this time.Following the assessment, if you are happy for us to commence work on getting your carpet dried and clean, we will then start working in full.  
Step 2: Ensure the source of the flood damage has ceased
 

Step 2: Ensure the source of the flood damage has ceased

This might sound like a case of stating the obvious, but in the event of a water damage to carpets or flooring, it’s important to ensure that the cause of the flood damage is no longer an issue. Too often people set about the cleanup of their flood affected carpet, only to discover later that water is continuing to leak, making the cleanup harder work than it should be, or simply not effective. It might even be that the customer has already had a plumber arrive on the scene to shut the water off and repair the root cause, but if there is still residual water coming from any source (such as leftover leaking), then it is important to deal with that leak first before the drying begins. As part of the full end-to-end service, the first thing we will do on the job will be to scour the area for any sources of water, and manage those before starting to deal with the cleanup itself.  
Step 3: Removal of furniture and valuables to a safe location

Step 3: Removal of furniture and valuables to a safe location

It is important to move any furniture within the wet carpets or flooring to a safe location, both to help facilitate the cleanup of the area, and to prevent damage being done to the furniture. We recommend that you don’t try and do this yourself, when the wet conditions might be a risk to your own health, or causing additional damage to your furniture. At Mr Flood we are fully trained and experienced in moving your furniture out of the effected area and protecting it from further damage. Instead of trying to move the furniture yourself, we recommend you spend the hour between giving Mr. Flood a call and when we arrive at your doorstep to move through the affected area and photographing everything. Should it be necessary to claim insurance on the property and contents you will need to have detailed imagery supporting the extent of the damage (including to any property that might be subsequently moved). We will also be happy to walk you through this process on arrival, and provide a rough assessment to the extent of the damage and need to get in touch with your insurance agency.  
Step 4 : Extraction of standing water and moisture

Step 4 : Extraction of standing water and moisture

Once your furniture and valuables have been removed to a secure, dry, location, and checked to ensure that there is no lasting damage done to them (if there has been, your helpful expert on the ground will be able to help you take down the necessary details for insurance purposes), the next step will be to tackle the water itself. In this step we will remove the excess water, as much as possible, from the premises. We have access to all the necessary tools to do this without risking further damage to your property, and our team has a wealth of experience in removing water from flooded buildings. It’s important to understand that a wet environment isone that runs a greater risk of damage, which is why we don’t recommend that you try and remove the water yourself. Instead, our team will be able to extract all excess water with the sensitivity necessary to prevent damage. In addition, should you live in an apartment, and have water filtering down to the floor below, we will be able to help your affected neighbours with their own clean-ups.  
Step 5: Treatment for stains and water marks

Step 5: Treatment for stains and water marks

One of the consequences of a flooded room is the potential for stains and marks to be left behind as the space dries out. It is, obviously, not something that you want to happen to your own property. Luckily, the team at Mr. Flood are trained to recognise the signs of water stains and marks and treat them at a point where they can still be treated. It is better to deal with issues such as marks and stains before the water has a chance to fully dry, and for the marks and stains to become permanent. (marks on what? Surely we can use the key words ‘wet carpet/s’ here? If we encounter some water damage to the space or wet carpets that cannot be repaired on the spot for any reason, we will also analyse whether some additional specialist care might prevent the water leaving noticeable marks. At all stages in the treatment process we keep our customers fully informed about their options and potential subsequent action paths. And, if there are alternate solutions that you would prefer to the water damage, then we will work with you in whatever capacity we can to help facilitate this.  
Step 6: Installation of driers and/or dehumidifiers